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Refund Policy

This Refund Policy explains when and how you may request a refund for paid plans and one-time purchases on Quizit.

Please read this Refund Policy carefully before purchasing a subscription or a one-time package. By completing a purchase, you acknowledge that you have read and understood this Policy. This Policy applies together with our Terms of Service and Privacy Policy .

Interpretation and Definitions

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Quizit.
  • Service refers to the Website and related tools, features, and content provided by Quizit.
  • Subscription means a recurring paid plan such as Basic or Pro, billed monthly or yearly.
  • Session Package means a one-time purchase of a fixed number of quizzes that does not renew automatically.
  • Website refers to Quizit, accessible from https://quizit.online.
  • You means the individual or entity that purchased access to paid features of the Service.

General

Quizit sells digital products and services delivered online. Because access is granted immediately after payment, refunds are limited and are provided only in the cases described below, except where mandatory consumer law requires otherwise.

All prices shown on the Pricing page are shown in Polish zloty (PLN) on the Polish site and in US dollars (USD) on the English site.

Subscriptions

Monthly and yearly Subscriptions unlock higher quiz limits and plan features for the billing period you selected.

  • You may cancel a Subscription at any time. Cancellation stops future renewals, but it does not automatically refund the current billing period.
  • If you request a refund within 14 days of the initial purchase or renewal and you have not used any paid quiz quota during that period, we will generally approve a full refund.
  • If you have already used one or more quizzes from a paid Subscription during the billing period, that period is considered consumed and is not refundable, except in cases of billing errors or Service defects described below.
  • Yearly Subscriptions are prepaid for twelve months. Unused months after a mid-period cancellation are not refunded unless you qualify under the unused-purchase rule above or under mandatory law.

Session Package

The Session Package is a one-time purchase of a fixed number of quizzes, valid for one year from the purchase date and without automatic renewal.

  • If you request a refund within 14 days of purchase and you have not used any Session Package quizzes, we will generally approve a full refund.
  • Once you use any quiz from the Session Package, the purchase is considered consumed and is not refundable, except for billing errors or Service defects described below.
  • Unused quizzes that expire after the one-year validity period are not refundable.

Eligible Refund Situations

We may grant a refund, in whole or in part, when:

  • You were charged twice for the same purchase because of a technical or payment-processing error
  • You were charged an incorrect amount that does not match the price shown at checkout
  • Paid features were unavailable for a prolonged period due to a confirmed Service defect on our side, and we could not provide a reasonable remedy
  • You request a refund within 14 days and have not used any paid quiz quota from that purchase

Non-Refundable Situations

Except where required by law, refunds are not available when:

  • You have already used one or more paid quizzes from the Subscription or Session Package
  • You simply changed your mind after using the Service
  • You expected different results, answer quality, or model behavior, but the Service operated as described
  • Your account was suspended or terminated for violating our Terms of Service
  • A Session Package expired with unused quizzes remaining
  • You purchased the wrong plan by mistake after starting to use it

How to Request a Refund

To request a refund, email [email protected] with:

  • The email address linked to your Quizit account
  • The purchase date and plan or package name
  • The payment transaction ID or receipt, if available
  • A short explanation of why you are requesting a refund

We aim to review refund requests within 7 business days. Approved refunds are returned to the original payment method. Processing time after approval depends on your bank or payment provider and may take several additional business days.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first so we can review it quickly. Opening a chargeback or payment dispute without contacting us may delay resolution and may result in suspension of your account while the dispute is pending.

Consumer Rights

If you are a consumer in the European Union or another jurisdiction with mandatory consumer protection rules, nothing in this Policy limits rights that cannot be waived by contract. For digital content and online services, the statutory right of withdrawal may not apply once performance has begun with your prior express consent and acknowledgment that you lose that right.

Where mandatory law requires a refund beyond what this Policy provides, we will honor that requirement.

Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page is the one that applies to purchases made after the update date. Material changes will be posted on this page.

Contact Us

If you have questions about this Refund Policy or need help with a payment, contact us at [email protected].

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